Carpet Cleaning Brooklyn

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Terms and Conditions

Welcome to Carpet Cleaning Brooklyn. By accessing and using our website, services, and products, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Definitions

  • "Company" refers to Carpet Cleaning Brooklyn, its owners, employees, and affiliates.
  • "Customer" refers to any individual or entity that uses our services.
  • "Services" include carpet cleaning, rug cleaning, upholstery cleaning, stain removal, and any related services provided by Carpet Cleaning Brooklyn.
  • "Website" refers to www.carpetcleaningbrooklyn.com and all associated pages.

2. Services Offered

We provide professional carpet cleaning and related services to residential and commercial customers in Brooklyn. Our services are available by appointment only and are subject to availability. We reserve the right to modify or discontinue any service without prior notice.

2.1 Carpet Cleaning

Our carpet cleaning services utilize industry-standard equipment and eco-friendly cleaning solutions to remove dirt, allergens, and stains from carpets. The process includes pre-treatment, deep cleaning, and drying.

2.2 Rug Cleaning

We offer specialized cleaning services for area rugs, including Persian, Oriental, and synthetic rugs. Our techniques are designed to maintain the integrity of delicate fibers.

2.3 Upholstery Cleaning

We clean sofas, chairs, and other upholstered furniture using safe and effective cleaning methods that remove dust, allergens, and stains while preserving fabric quality.

2.4 Stain Removal

Our stain removal service targets difficult stains such as wine, pet accidents, ink, and food spills. While we strive for the best results, complete stain removal is not always guaranteed.

2.5 Pet Odor Treatment

We offer odor-neutralizing treatments specifically for carpets and upholstery affected by pet urine and other odors. This service uses advanced deodorization techniques.

2.6 Water Damage Restoration

We provide emergency water extraction and drying services for carpets and upholstery affected by flooding, leaks, or spills.

3. Booking and Appointments

  • Customers must schedule services through our website, phone, or email.
  • A confirmed booking is subject to service availability.
  • We reserve the right to refuse or cancel any booking at our discretion.
  • Customers must provide accurate information, including the service address and cleaning requirements.

3.1 Emergency Services

We offer emergency cleaning services for urgent situations. Additional fees may apply for same-day or after-hours appointments.

3.2 Recurring Services

Customers may opt for weekly, bi-weekly, or monthly cleaning services under a contractual agreement. Discounts may be available for recurring appointments.

4. Pricing and Payment

  • Prices are listed on our website and are subject to change without notice.
  • Payment must be made in full upon completion of services unless otherwise agreed.
  • We accept cash, credit/debit cards, and online payments.
  • Any additional services requested during the appointment may incur extra charges.
  • Failure to make payment may result in legal action and additional collection fees.

4.1 Refund Policy

We do not offer refunds once services have been completed. However, if a customer is dissatisfied with the results, we may provide a re-cleaning at no additional charge, subject to evaluation.

4.2 Discounts and Promotions

Occasionally, we may offer discounts or promotions. These cannot be combined with other offers and are subject to specific terms.

5. Cancellation and Rescheduling Policy

  • Customers must notify us at least 24 hours in advance for cancellations or rescheduling.
  • Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.
  • If our team arrives at the location and is unable to access the premises, a service fee may be charged.

6. Customer Responsibilities

  • Customers must ensure access to the service location at the scheduled time.
  • All valuable items should be removed from the cleaning area to prevent accidental damage.
  • Customers should inform us of any pre-existing damage or specific cleaning concerns.
  • Pets should be secured in a safe location away from the cleaning area.

7. Service Guarantee and Liability

  • We strive to provide high-quality cleaning services; however, we cannot guarantee the removal of all stains and odors.
  • Some stains may be permanent and cannot be removed despite professional treatment.
  • We are not responsible for damage resulting from pre-existing conditions or improper maintenance of carpets and upholstery.
  • Our liability for damages is limited to the cost of the service provided.

8. Limitations of Liability

  • Carpet Cleaning Brooklyn is not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
  • We do not assume responsibility for the shrinkage, discoloration, or wear of carpets and fabrics caused by pre-existing conditions.
  • Customers must report any service-related issues within 48 hours of completion for resolution.

9. Privacy Policy

  • We respect customer privacy and handle personal information in accordance with our Privacy Policy.
  • Customer data is collected for booking, payment processing, and service improvement purposes.
  • We do not share personal information with third parties without consent, except as required by law.

10. Intellectual Property

  • All content on our website, including text, images, and logos, is the property of Carpet Cleaning Brooklyn.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York. Any disputes shall be resolved in the appropriate courts of Brooklyn, NY.

12. Changes to Terms and Conditions

  • We reserve the right to modify these Terms and Conditions at any time.
  • Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

13. Force Majeure

We shall not be held responsible for failure or delay in performing our obligations due to unforeseen circumstances, including natural disasters, power outages, pandemics, or government-imposed restrictions.

14. Severability

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.